Dear guest for Hotel Casa de las Fuentes, it is important that you know our terms and conditions so that there is no inconvenience when staying with us, please read and accept the following conditions: 

Guarantee policy

All reservations require a 100% payment guarantee that can be made through  credit/debit card or bank transfer.

Cancellation policy

• Hotel Casa de las Fuentes will not apply any charge to guests who cancel with a minimum of 72 hours before  day of entry (check-in). After these 72 hours, cancellations will no longer be accepted and the entire deposit and/or transaction will not be refunded.

• Guests who do not show up (No-Show) on the day of their entry to the Hotel, will be charged 100% of the amount of the reservation and the entire deposit and/or transaction will not be refunded.

Penalties

• No show policy: If the client does not show up on the day of his reservation, he loses his entire deposit, with no possibility of refund.   Reservations at Easter and New Year’s Eve require a deposit to confirm, cancellations are not accepted.

Non-refundable rates

The rates applied for special dates, such as Easter, Festival of the Flowers or New Year’s Eve on the dates December 29, 30, 31 and January 1 are non-refundable,therefore, cancellations or change of dates will not be accepted once the payment of your reservation has been made.

Check-in and Check-out time :

• Check-in time: 3:00 p.m.
  Departure time (check-out): 12:00 p.m.

Family Policy:

Hotel Casa de las Fuentes allows one child under the age of 10 to stay for free in their parents’ room. If your family consists of 2 children under 10 years of age, one of the minors will be considered an adult, so you will have to change to another room with a greater number of beds.

Pet Admission Policy:

Hotel Casa de las Fuentes does not allow the entry and/or stay of any type of pet within its facilities.

Privacy Policy:

At Hotel Casa de las Fuentes we use your personal information to fulfill our commitment to provide and exceed the expectations of our guests. We are well aware of your concerns about the confidentiality of your information and we have no intention of infringing on your privacy. We have implemented appropriate security measures to protect against the loss, misuse or alteration of the information that we have collected from you through our site.

Parking policy:

Hotel Casa de las Fuentes offers one parking per room reserved for a “sedan” or “SUV” type vehicle, if your vehicle meets these characteristics you can use our parking lot. This must be requested at the time of making your reservation and will be subject to availability. It is important to mention that at the time of check out, you must remove the vehicle from the parking lot.